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Customer experience management
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#	Item
471	THE STATE OF Customer Experience IN ASIA PACIFIC & JAPAN THE CMO COUNCIL ASKED Add to Reading List Source URL: www.cmocouncil.org Language: English - Date: 2014-03-17 19:53:26 Business Humancomputer interaction Customer experience management Marketing Brand management Customer experience Centricity Customer Persona Brand
472	Integration_VOC_Kampyle_NB3 Add to Reading List Source URL: www.clicktale.com Language: English - Date: 2016-02-17 03:02:26 Marketing Economy Web analytics Customer experience management Internet marketing Business intelligence Kampyle Touchpoint Customer experience Consumer behaviour Analytics Session replay
473	Digital Business Transformation at Banks Pascal Matzke, VP & Research Director 19 November, 2015 IT@Bank 2015 Add to Reading List Source URL: konferencje.alebank.pl Language: English - Date: 2015-12-11 05:54:12 Forrester Research Customer experience management E-commerce Marketing
474	case study: grocery store  client: organic grocery store Add to Reading List Source URL: www.cambiumconsulting.com Language: English - Date: 2009-12-14 16:36:43 Customer experience management E-commerce Marketing Loyalty business model Grocery store Customer relationship management Customer engagement Publix Waitrose
475	A report from The Economist Intelligence Unit The path to 2020: Marketers seize the customer experience Add to Reading List Source URL: www.eiuperspectives.economist.com Language: English Marketing Customer experience management E-commerce Customer relationship management Touchpoint Customer experience Loyalty business model Chief marketing officer Co-creation Engagement marketing Marketing performance measurement and management Marketing operations
476	BUSINESS SOLUTIONS GUIDE: MARKETING AND E-COMMERCE www.coremedia.com Experiential Commerce Blending Marketing and e-Commerce Add to Reading List Source URL: www.coremedia.com Language: English Marketing E-commerce Customer experience management Brand management Customer experience Touchpoint Engagement marketing Conversion marketing Digital marketing Brand equity Omnichannel Online shopping
477	kforce Management Benchmark Survey 2002 National Quality & Customer Experience Awards Information Pack 2016 Add to Reading List Source URL: theforum.social Language: English - Date: 2016-05-11 06:11:03
478	Customer Community for Energy Customer Success When competition continues to increase, margins are shrinking, and core services become commodities, companies must become truly Add to Reading List Source URL: www.insided.com Language: English - Date: 2016-06-13 17:06:47 Marketing Economy Consumer behaviour Customer experience management Customer relationship management E-commerce Customer engagement Customer experience Co-creation Touchpoint Consumer-generated advertising
479	Customer community for Telecom Reduce service costs, expand service capabilities (24x7), improve performance for response times and increase customer satisfaction with self-service and peer-to-peer support. Building onli Add to Reading List Source URL: www.insided.com Language: English - Date: 2016-06-13 17:06:59 Marketing Economy Customer relationship management Customer service Consumer behaviour Customer experience management E-commerce Customer experience Call centre Customer satisfaction Co-creation Customer support
480	BMG_Logo_Blue-white_CMYK [Converted].eps Add to Reading List Source URL: www.bauermedia.co.uk Language: English - Date: 2015-07-29 10:58:36 Software Brand management Customer experience management Touchpoint Asia Pulp & Paper Here App Store

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